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Frequently Asked Questions

You can contact our customer service representatives at 1-800-245-ULLA(8552) Monday - Friday from 6AM to 9PM (ET).
We accept MasterCard, Visa, American Express for phone orders. Sorry, C.O.D. orders are not available.
For any order over $800 please call customer service at 1-800-245-8552 to process. Since all orders are shipped from Germany there is a customs limit for purchases. We are sorry for this inconvenience. 
Place your Internet order with confidence. We employ all best practices to ensure the security and privacy of your transactions with us. Communications between our server and your computer are sent by secure server technology, keeping your personal and payment information private and protected. Our Website is certified secure by Verisign and Security Metrix. If you prefer to order by phone, please call 1-800-245-ULLA (8552).
We accept MasterCard, Visa, American Express, and PayPal for online orders. Sorry, C.O.D. orders are not available.
For any order over $800 please call customer service at 1-800-245-8552 to process. Since all orders are shipped from Germany there is a customs limit for purchases. We are sorry for this inconvenience.
  • Single use only.
  • Discount is calculated based on merchandise total and does not include shipping.
  • If item(s) are returned, cancelled or exchanged bringing your merchandise total below the offers qualifying level, the value of the offer will be deducted from your total refund.
  • Offer subject to adjustments due to returns, exchanges and cancellations.
  • A $14 fee is added to all shipments to Canada.
  • Cannot be combined with any other offers, or applied to previous or pending orders.
  • From time to time you may see items with a $0 price. This is obviously an error, and we are unable to honor products with a $0 selling price.
We are currently able to offer shipping to the following locations:
  • Canada
Any applicable duty and taxes are added to your merchandise total for Canadian orders.
Every item is 100% guaranteed! If you are not completely satisfied with your purchase, simply return it within 60 days of the shipping date and we will gladly exchange or issue a credit/refund original form of payment. The shipping and processing charges are not refundable. If item(s) are returned, cancelled or exchanged bringing your merchandise total below the offer's qualifying level, the value of the offer will be deducted from your total refund. To ensure proper handling of your return please use the following guidelines:

  1. Please go to https://row.ups.com/GuestAccess/Guest/Entry?Company=bb77d4a3-0fd1-43c2-a64b-7573a610a8cd to print your UPS shipping label.
  2. Please click “Continue as Guest” and complete the shipping label with your own address. A label will be generated that you can either print out directly or choose “Save as PDF” instead of a printer. In case you need to print or save the label again you can simply refresh the page in your browser.
  3. Complete the bottom return portion of your invoice and put it in the package with the selected item(s). Place the UPS shipping label on the outside of the package. If possible, use the original packaging.
  4. Take the package to the nearest UPS store. Find a UPS store near you: https://www.ups.com/dropoff?loc=en_US
    Please note a $7.95 return shipping fee will be deducted from your total return amount. Please allow 2 weeks for processing returns.
  5. Once your return is received, you will receive a confirmation email showing your refund. Please note it may take 2-3 business days before the refund is posted to your account.
  6. If you need any help, please contact our customer service team Mon - Sun 9AM - 12AM (ET) at 1-800-245-8552. or email support@ullapopken.com.

You are welcome to return your order at your own expense. Please send your return to the following address:

Ulla Popken C/O UPS_SCS

1860 Outer Loop DD493

LOUISVILLE KY 40219

Every item is 100% guaranteed! If you are not completely satisfied with your purchase, simply return it within 60 days of the shipping date, and we will gladly exchange or issue a credit/refund original form of payment. The shipping and processing charges are not refundable. If item(s) are returned, cancelled or exchanged bringing your merchandise total below the offer's qualifying level, the value of the offer will be deducted from your total refund. To ensure proper handling of your return please use the following guidelines:

  1. Use the original package in which the merchandise was shipped.
  2. Include the return form from the bottom of your invoice which includes the barcode. Be sure to keep the top portion of your invoice for your records.
  3. Select the carrier of your choice (all return shipping for Canada must be paid by customer).
  4. Keep a copy of the return shipping receipt and tracking number for personal records.
  5. Send the package to the address below:

Ulla Popken C/O UPS_SCS

1860 Outer Loop DD493

LOUISVILLE KY 40219

  • Please contact customer service for the appropriate paper work for you to submit to the CBSA for a refund.
  • Complete the CBSA form B2G (Informal Adjustment Request) for Refunds of Taxes and Fees (local Post Office will advise about appropriate form to use)
  • Please provide the proof of taxes and fees paid by charge card to Ulla Popken.
  • Provide proof that merchandise was returned to Ulla Popken
  • Canada Customs & Revenue/CBSA Casual Refund Centre will issue a refund to you
  • All Duty and Tax Fees collected by Ulla Popken are forwarded to CBSA by Global Mail, Inc. Global Mail, Inc. and Ulla Popken are not responsible for issuing refunds for these fees. For your convenience, we provide a link to the CBSA B2G form required to request a refund directly from Canada Border Services. Additional information can be obtained from the CBSA website.
Our permanent list is made up of customers who have ordered from us in the past. When you place an order on our website, we will add you to our mailing list and send you the next available catalog.
If you would like to receive a catalog without placing an order, simply fill in our catalog request form
You should receive your catalog within 8 to 10 weeks. We send 10 catalogs out a year.
We make our mailing list available to carefully selected companies whose products and services might interest you.

If you prefer to have your name withheld, please contact Customer Service:
By Phone: 1-800-245-ULLA (8552)
By E-mail: support@ullapopken.com
Unsubscribe from our email list by emailing us at support@ullapopken.com.
Please be aware that removal may take up to ten days. We apologize if you receive any e-mails in the meantime. We will never share your e-mail address with any third party.
For additional information, please review the Ulla Popken Privacy Policy
Some of our products such as wallets, handbags, purses, clutches, totes, clothing, accessories, or shoes made of vinyl or imitation leather may contain lead. In accordance with Proposition 65, we issue the following warning to our California customers: The materials used on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm.
All orders are shipped express air for a flat rate $9.95.
Please note: merchandise and shipping rates are in US Dollars
  • A 6% Sales tax is charged on total merchandise for orders delivered within Maryland (MD)
  • Orders generally ship from our warehouse within 24 hours and will be delivered within 2 to 4 business days.
  • Our shipping and processing charges include costs for customer service, processing, shipping and some overhead.
  • Business days are M-F
  • For any order over $800 please call customer service at 1-800-245-8552 to process. Since all orders are shipped from Germany there is a customs limit for purchases. We are sorry for this inconvenience.
Please note:
Your purchase may be subject to Colorado use tax, Oklahoma use tax, Rhode Island use tax, Kentucky use tax, Washington use tax.

Canada Orders
Please note: merchandise and shipping rates are in US Dollars.
  • Shipping costs are $9.95.
  • A $14 fee per order is charged to all shipments to Canada.
  • Packages sent to Canadian addresses are shipped via UPS.
  • All applicable taxes (GST, PST, HST, QST) and 18% Duty are included in your order total. The provincial retail sales tax rates vary from province to province, as do the goods and services to which the tax is applied and the way the tax is applied.
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