Frequently Asked Questions
Welcome to Ulla Popken Customer Service
E-mail us anytime
You may e-mail Ulla Popken Customer Service at support@ullapopken.com 24 hours a day,
7 days a week. E-mails will be responded to within 24 hours.
Call us
We love hearing from you. To speak with an Ulla Popken Customer Service Representative by
phone, feel free to call 1.800.245.ULLA (8552). Customer Service Representatives are available:
Monday through Friday: 8:00AM - 11:00PM (Eastern)
Weekends and Holidays: 9:00AM - 6:00PM (Eastern)
Fax us
Orders or documents can be faxed anytime to 410-592-9380
Contact us by mail
ULLA POPKEN, Ltd
12201 Long Green Pike
Glen Arm, Maryland 21057-9705 (USA)
Attn: Customer Service
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Order by Phone
Call 1-800-245-ULLA (8552)
Monday through Friday: 8:00AM - 11:00PM(Eastern)
Weekends and Holidays: 9:00AM - 6:00PM(Eastern)
We accept MasterCard, Visa, American Express, and Discover for internet and phone orders.
Sorry, C.O.D. orders are not available.
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Order By Mail or Fax
Fill out all necessary portions of the order form, found in the center of the catalog.
Verify that the name and address printed on the order form are correct. Please include a
telephone number in case we need to contact you about your order. If paying by credit card,
please sign the order form where indicated, and enter your card number and expiration date.
Mail orders can be paid by personal check, bank draft (drawn on U.S. Banks only), money order
or credit card.
Mail your order to:
ULLA POPKEN, Ltd
12201 Long Green Pike
Glen Arm, Maryland 21057-9705 (USA)
Attn: Customer Service
Fax
Fax your Credit Card order to 410-592-9380. The order form is located in the center of the
catalog. Sign your order form and enter your credit card number, expiration date, and a
telephone number in case we have to contact you.
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Order from the Internet
Place your Internet order with confidence. We employ all best practices to ensure the
security and privacy of your transactions with us. Communications between our server and
your computer are sent by secure server technology, keeping your personal and payment
information private and protected. Our Website is certified secure by Verisign and
Security Metrix. If you prefer to order by phone, please call 1-800-245-ULLA (8552).
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International Orders
We are currently able to offer shipping to the following locations:
- Canada
- American Samoa
- Guam
- Puerto Rico
- US Virgin Islands
Orders ship via U.S. Postal Service to US Territories and Global Mail, Inc to
Canada. Express shipping is not available at this time.
Any applicable duty and taxes are added to your merchandise total for Canadian orders.
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Returns and Exchanges - United States and Territories
If you are not completely happy with your purchase, simply return it within 30 days from
the shipping date, and we will gladly exchange or issue a credit/refund of the purchase price.
Shipping and Processing Charges are not refundable. Please allow up to thirty days for credit
refunds to process. To ensure proper handling of your return please use the following
guidelines:
- Use the original package in which the merchandise was shipped.
- Include the Exchange/Return form from the bottom of your invoice, and indicate whether you
are exchanging or returning merchandise. Be sure to keep the invoice portion for your records.
- If requesting an exchange, complete the REORDER FORM on the reverse side of the invoice.
- Affix the postage paid merchandise return label from the bottom of your Exchange/Return
Form to the package.
- Leave it with your mail carrier or take it to the post office.
- A $6.95 return shipment and processing fee is automatically deducted from your merchandise
credit or refund check. If you prefer you may use the carrier of your choice and pay the
shipping costs.
- Send your parcel to:
ULLA POPKEN, Ltd
12201 Long Green Pike
Glen Arm, Maryland 21057-9705 (USA)
Attn: Returns Department
If you are exchanging merchandise we will pay for return shipping and processing fees,
and your new merchandise will be shipped free of charge.
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Returns and Exchanges - Canada
If you are not completely happy with your purchase, simply return it within 30 days from
the shipping date, and we will gladly exchange or issue a credit/refund of the purchase price.
Shipping and processing charges are not refundable. Please allow up to thirty days for
credit refunds to process. To ensure proper handling of your return please use the following
guidelines:
- Use the original package in which the merchandise was shipped.
- Include the Exchange/Return form from the bottom of your invoice, and indicate whether you are exchanging or returning merchandise. Be sure to keep the invoice portion for your records.
- If requesting an exchange, complete the REORDER FORM on the reverse side of the invoice.
- Keep a copy of the return shipping receipt and tracking number for personal records
- Send the package to the address below:
ULLA POPKEN, Ltd
12201 Long Green Pike
Glen Arm, Maryland 21057-9705 (USA)
Attn: Returns Department
If you are exchanging merchandise, your new merchandise will be shipped free of charge.
Canadian Taxes and Duty:
- Contact your local Canada Customs & Revenue/CBSA Casual Refund Centre office for refund
of Duty and Tax on returned merchandise.
- Complete the CBSA form B2G (Informal Adjustment Request) for Refunds of Taxes and Fees
(local Post Office will advise about appropriate form to use)
- Please provide the proof of taxes and fees paid by charge card to Ulla Popken.
- Provide proof that merchandise was returned to Ulla Popken
- Canada Customs & Revenue/CBSA Casual Refund Centre will issue a refund to you
- All Duty and Tax Fees collected by Ulla Popken, LTD are forwarded to CBSA by Global Mail, Inc. Global Mail, Inc.
and Ulla Popken, Ltd. are not responsible for issuing refunds for these fees. For your convenience, we provide a link to the CBSA B2G form required to request a refund directly from Canada Border Services. Additional information can be obtained from the CBSA website.
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Ulla Popken Gift Certificates
Gift certificates are available for online purchase in amounts from $25 - $500. Along with
your gift certificate purchase we will also send a copy of our latest catalog. To order Gift
Certificates online, click here.
To order gift certificates by mail or fax, simply write Gift Certificate in the item description column on
the order form and indicate the amount you desire. To order by phone, call Customer Service
at 800-245-ULLA (8552). We are available weekdays from 8:00 a.m. until 11:00 p.m. and
weekends from 9:00 a.m. until 6:00 p.m. (Eastern time)
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Ulla Popken Mailing List
Our permanent list is made up of customers who have ordered from us in the past. When you
place an order on our website, we will add you to our mailing list and send you the
next available catalog. We make our mailing list available to carefully selected companies
whose products and services might interest you. If you prefer to have your name withheld,
please contact Customer Service:
By Phone: 1-800-245-ULLA (8552)
By E-mail: support@ullapopken.com
Or send your request via regular mail to:
ULLA POPKEN, Ltd
12201 Long Green Pike
Glen Arm, Maryland 21057-9705 (USA)
Attn: Customer Service
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Unsubscribe
Unsubscribe from our email list by emailing us at support@ullapopken.com. You may also unsubscribe by entering your full email address here.
Please be aware that removal may take up to ten days. We apologize if you receive any e-mails in the
meantime. We will never share your e-mail address with any third party. Please review our
Privacy Policy for additional information.
Click here to review our privacy policy
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